Hotel Management In
Front office

 This short course on Front Office Management provides an introduction to the essential functions of the front office in the hospitality industry. Participants will gain a practical understanding of front office operations, including guest relations, reservation systems, check-in and check-out procedures, and communication with other departments. Emphasis is placed on delivering exceptional customer service, managing front desk responsibilities efficiently, and enhancing the guest experience to drive loyalty and satisfaction.

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Overview

Overview

Course Learning Outcomes (CLOs):

By the end of this course, participants will be able to:

  1. Understand the roles and responsibilities of the front office in a hospitality setting.
     
  2. Demonstrate proficiency in managing reservation and check-in/check-out processes.
     
  3. Apply effective communication techniques to ensure positive guest experiences.
     
  4. Handle common front office challenges, such as overbookings and guest complaints.
     
  5. Integrate the front office operations with other departments for seamless service delivery.

Student Learning Outcomes (SLOs):

Upon completion of the course, students will:

  1. Identify key functions of front office personnel and the impact on guest satisfaction.
     
  2. Execute basic tasks related to guest registration, room allocation, and guest services.
     
  3. Communicate effectively with guests, using appropriate professional language and tone.
     
  4. Analyze real-world scenarios to resolve front office issues and guest complaints.
     
  5. Collaborate with other departments (housekeeping, maintenance, etc.) to improve guest services.

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Study contents

Course Content:

Introduction to Front Office Operations

  • Overview of the Front Office Department
  • Role in the hotel’s revenue and guest experience

Reservation Management

  • Handling reservations, cancellations, and modifications
  • Overbooking strategies and guest expectations

Check-in and Check-out Procedures

  • Guest registration and room assignment
  • Payment handling and bill settlement

Guest Services and Relations

  • Handling special requests and VIP services
  • Communication and customer service skills

Interdepartmental Communication

  • Coordination with housekeeping, maintenance, and security
  • Managing guest complaints and feedback

Technology in Front Office

  • Property Management Systems (PMS)
  • Use of technology to enhance front desk efficiency

Challenges and Solutions in Front Office

  • Dealing with overbookings, room availability issues
  • Resolving guest complaints and service failures

Admission

Admissions

Admission Criteria

Educational Qualification:

  • Minimum of a high school diploma or equivalent.
  • No prior experience in hospitality required, but a basic understanding of customer service is beneficial.

Language Proficiency:

  • Basic proficiency in English or the official language of instruction, as communication is key to front office operations.

Soft Skills:

  • Strong interpersonal and communication skills are encouraged.
  • A desire to work in a customer service-

Beneficiaries of the Course:

This course is ideal for:

  1. Aspiring Front Office Professionals: Individuals seeking to enter the hospitality industry with a focus on front desk and guest services.
     
  2. Hospitality Industry Employees: Current employees in hospitality looking to enhance their skills or shift to front office operations.
     
  3. Career Changers: Those from other industries who wish to transition into hospitality roles.
     
  4. Students in Hospitality Studies: Individuals studying hospitality management who want a specialized understanding of front office operations.

Careers

Career Opportunities After Completing the Course:

Upon completing this course, participants will have the foundational skills to pursue various entry-level and mid-level roles in the hospitality sector. Some potential job opportunities include:

Front Desk Agent/Receptionist:

  • Manage guest check-ins and check-outs, handle reservations, and provide customer service.

Guest Service Agent:

  • Assist guests with inquiries, handle special requests, and ensure smooth guest experiences.

Reservation Agent:

  • Focus on booking reservations, cancellations, and handling room availability.

Night Auditor:

  • Oversee late-night front desk operations and handle the hotel’s financial reports during night shifts.

Concierge:

  • Provide personalized services to guests, including dining reservations, transportation, and entertainment recommendations.

Front Office Supervisor/Manager:

  • After gaining experience, participants could progress to supervisory or management roles overseeing front desk operations.

Guest Relations Manager:

  • Focus on building and maintaining relationships with guests to enhance their experience and foster customer loyalty.

Student reviews

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Tuition fees

Front office (Duration 1 Hours)

A practical introduction to front office operations in hospitality, focusing on guest services, reservation management, and customer relations.

 

300 $

150 $ / Total Cost
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All our study programmes include the following benefits

  • Teaching and study material
  • Marking of your end-of-module exams
  • Monthly live and recorded tutorials
  • Use of the online campus
  • Individual study coaching
  • Online exams
  • Career coaching
  • Learn English for free

Our global recognition

IU is recognised by WES Canada and U.S., which means your degree can be converted to points in the local system for purposes of immigration, work, or studies.

As the first EU institution in UNESCO's Global Education Coalition, IU is committed to ensuring accessible quality education to students in crisis worldwide through free online micro-credentials.

Our company partners

For over 20 years, IU has established partnerships with leading global companies. This offers you the chance to gain firsthand experience through internships and projects and allow us to adapt our learning content to the ever-evolving needs of the labour market. You'll benefit from an education designed to bridge the gap between theory and real-world practice, ensuring your readiness for your future career.

Recognition

Recognition of previous achievements

Have you already completed a training course, studied at a university or gained work experience? Have you completed a course or a learning path through EPIBM LinkedIn Learning, and earned a certificate? Then you have the opportunity to get your previous achievements recognised, and complete your studies at EPIBM sooner.

Save time:

Skip individual modules or whole semesters!
Even before you apply for a study programme, we’ll gladly check whether we can take your previous achievements into account: 100% online, no strings attached. Simply fill in our recognition application form, which you can find under the content section of each study programme's webpage, and upload it via our upload section. You can also e-mail it to us, or send it via post.
Send an email to [email protected] to find out which previous achievements you can get recognised. You can get your previous achievements recognised during your studies. Recognition files

F.A.Q

Frequently Asked Questions

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