Hotel Management In
Hospitality management studies

This short course provides an overview of the key principles and practices of hospitality management. Participants will explore the operational, financial, and service aspects of managing hospitality businesses, including hotels, restaurants, and events. Through practical case studies and industry insights, students will develop the skills necessary to manage customer relations, optimize operations, and understand the dynamic challenges of the hospitality sector. By the end of the course, students will be prepared to pursue entry-level roles in hospitality or improve their performance in existing roles.

 

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Overview

Overview

Course Learning Outcomes (CLOs):

  1. Understand the fundamentals of hospitality management and industry trends.
     
  2. Analyze the operational aspects of managing hospitality businesses.
     
  3. Develop strategies for effective customer service and guest satisfaction.
     
  4. Evaluate the financial management practices specific to hospitality businesses.
     
  5. Apply leadership and human resource management skills in hospitality settings.

Student Learning Outcomes (SLOs):

  1. Define key concepts and terminology in hospitality management.
     
  2. Explain how day-to-day operations are managed in hotels, restaurants, and events.
     
  3. Demonstrate the ability to manage guest relations and resolve customer service issues.
     
  4. Develop and apply financial strategies for cost control and profitability in hospitality businesses.
     
  5. Assess the role of human resources in maintaining service quality and operational efficiency.

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50,000+ students

enrolled in Germany’s largest university

Study contents

Course Content:

Introduction to Hospitality Management

  • Overview of the hospitality industry
  • Key sectors (hotels, restaurants, event management)
  • Current trends and challenges

Operations Management in Hospitality

  • Front office and housekeeping operations
  • Food and beverage services
  • Event planning and execution

Customer Service Excellence

  • Managing guest expectations
  • Building customer loyalty
  • Conflict resolution and handling complaints

Financial Management in Hospitality

  • Budgeting and forecasting
  • Revenue management and pricing strategies
  • Cost control and profitability analysis

Human Resource Management in Hospitality

  • Staff recruitment, training, and development
  • Leadership styles in hospitality
  • Team building and staff retention

Marketing and Brand Management

  • Hospitality marketing strategies
  • Online reputation management
  • Leveraging social media and digital marketing

Sustainability in Hospitality

  • Environmental practices and green initiatives
  • Corporate social responsibility (CSR) in hospitality

Future of Hospitality

  • Emerging trends (technology, automation)
  • Globalization and its impact on hospitality businesses

Admission

Admission

Admission Criteria:

  • Educational Background: Open to all students with a high school diploma or equivalent. No prior hospitality management experience is required.
     
  • Language Proficiency: Applicants must be proficient in English, as the course is conducted in English.
     
  • Interest in Hospitality: Ideal for individuals interested in a career in hospitality or seeking to enhance their understanding of the industry.

Who Would Benefit:

This course is ideal for:

  • Aspiring hospitality professionals looking to start a career in hotels, restaurants, or event management.
     
  • Current hospitality employees seeking to enhance their management and operational skills.
     
  • Entrepreneurs interested in starting their own hospitality businesses (e.g., bed and breakfast, restaurant, or catering service).
     
  • Students or graduates from other fields who wish to transition into the hospitality industry.
     
  • Managers in other service industries wanting to improve customer service and operational efficiency.

Careers

Potential Job Opportunities After Completing the Course:

  • Front Office Manager: Overseeing the front desk and ensuring smooth guest check-in and check-out processes.
     
  • Event Coordinator: Planning and managing events, including conferences, weddings, and corporate meetings.
     
  • Restaurant Manager: Supervising daily restaurant operations, managing staff, and ensuring high-quality service.
     
  • Hotel Manager: Managing the operations of a hotel, from guest services to staff and budget management.
     
  • Guest Relations Manager: Handling customer inquiries, resolving complaints, and ensuring guest satisfaction.
     
  • Food and Beverage Manager: Overseeing food service operations, menu planning, and cost control in restaurants, hotels, or catering services.
     
  • Housekeeping Manager: Supervising housekeeping staff and maintaining cleanliness and standards in a hospitality facility.
     
  • Hospitality Marketing Coordinator: Promoting hospitality services, managing branding efforts, and handling digital marketing for hotels or restaurants.

Student reviews

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Tuition fees

Hospitality management studies (Duration 1 Hours)

An essential introduction to hospitality management, covering operations, customer service, and business strategies for success in the hospitality industry.

 

 

300 $

150 $ / Total Cost
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All our study programmes include the following benefits

  • Teaching and study material
  • Marking of your end-of-module exams
  • Monthly live and recorded tutorials
  • Use of the online campus
  • Individual study coaching
  • Online exams
  • Career coaching
  • Learn English for free

Our global recognition

IU is recognised by WES Canada and U.S., which means your degree can be converted to points in the local system for purposes of immigration, work, or studies.

As the first EU institution in UNESCO's Global Education Coalition, IU is committed to ensuring accessible quality education to students in crisis worldwide through free online micro-credentials.

Our company partners

For over 20 years, IU has established partnerships with leading global companies. This offers you the chance to gain firsthand experience through internships and projects and allow us to adapt our learning content to the ever-evolving needs of the labour market. You'll benefit from an education designed to bridge the gap between theory and real-world practice, ensuring your readiness for your future career.

Recognition

Recognition of previous achievements

Have you already completed a training course, studied at a university or gained work experience? Have you completed a course or a learning path through EPIBM LinkedIn Learning, and earned a certificate? Then you have the opportunity to get your previous achievements recognised, and complete your studies at EPIBM sooner.

Save time:

Skip individual modules or whole semesters!
Even before you apply for a study programme, we’ll gladly check whether we can take your previous achievements into account: 100% online, no strings attached. Simply fill in our recognition application form, which you can find under the content section of each study programme's webpage, and upload it via our upload section. You can also e-mail it to us, or send it via post.
Send an email to [email protected] to find out which previous achievements you can get recognised. You can get your previous achievements recognised during your studies. Recognition files

F.A.Q

Frequently Asked Questions

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