Sales and Pre Sales In
How to make out-bound calls

This short course focuses on the strategies and skills necessary to make effective outbound calls, a critical aspect of sales, marketing, and customer outreach. Participants will learn how to prepare for calls, engage potential clients, and handle rejections professionally. The course covers scripting techniques, building rapport with clients, and following up to maximize results. By the end of the course, students will be able to confidently conduct outbound calls that lead to successful business outcomes, whether they are generating leads or closing sales.

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Overview

Overview

Course Learning Outcomes (CLOs):

  1. Demonstrate effective techniques for making outbound calls.
     
  2. Apply strategies for building rapport and engaging potential clients over the phone.
     
  3. Handle client objections and rejections professionally and persuasively.
     
  4. Implement structured call scripts to achieve desired outcomes.
     
  5. Develop follow-up plans to increase conversion rates.

Student Learning Outcomes (SLOs):

  1. Describe the key elements of a successful outbound call.
     
  2. Develop and use an effective call script tailored to different client needs.
     
  3. Practice engaging and maintaining conversations with potential clients over the phone.
     
  4. Manage client objections and pushbacks during outbound calls.
     
  5. Create a follow-up process to maximize lead conversion and client engagement.

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Study contents

Course Content:

Introduction to Outbound Calling

  • Importance of outbound calls in sales and client outreach.
  • Differences between inbound and outbound calls.

Call Preparation

  • Researching clients and setting clear objectives for the call.
  • Structuring an effective call script.

Engaging Clients and Building Rapport

  • Techniques for capturing attention and making a positive first impression.
  • Building rapport and trust during the first few seconds of the call.

Handling Objections and Rejections

  • Strategies for addressing client objections and managing rejection gracefully.
  • Turning a “no” into a potential opportunity.

Using Call Scripts Effectively

  • Crafting call scripts for different situations (sales, follow-ups, etc.).
  • Balancing between sticking to a script and being conversational.

Closing the Call and Next Steps

  • Closing techniques to ensure clear outcomes from the call.
  • Setting up next steps or follow-up actions to keep the client engaged.

Call Metrics and Continuous Improvement

  • Tracking call success rates, conversions, and feedback.
  • Analyzing call performance to improve techniques over time.

Final Project: Outbound Call Simulation

  • Students will conduct simulated outbound calls, practicing scripting, client engagement, and overcoming objections.

Admission

Admission

Admission Criteria:

  • Basic Educational Requirement: A high school diploma or equivalent is required. No specific sales or customer service background is necessary.
     
  • Interest in Sales or Client Outreach: Applicants should be interested in developing skills for sales, marketing, or customer engagement roles.
     
  • Basic Communication Skills: Clear verbal communication skills are essential for effective outbound calling.
     
  • No Prior Experience Required: This is an entry-level course designed for individuals new to outbound calling.

Who Would Benefit from This Course:

  • Sales Professionals: Those looking to improve their outbound calling techniques to generate more leads and close sales.
     
  • Customer Service Representatives: Professionals tasked with client outreach, follow-ups, or upselling through phone interactions.
     
  • Marketing Staff: Individuals involved in client outreach and lead generation as part of marketing campaigns.
     
  • Entrepreneurs and Freelancers: Business owners who need to connect with potential clients and grow their customer base through outbound calls.
     
  • Career Changers: Individuals transitioning into sales or customer service roles that require phone-based client engagement.

Careers

Career Opportunities After Completion:

  • Sales Development Representative (SDR): Focuses on outbound calls to identify potential clients, generate leads, and set up meetings or demos.
     
  • Telemarketer: Makes outbound calls to promote products or services to prospective customers.
     
  • Business Development Representative (BDR): Conducts outbound calls to create opportunities for business growth and client acquisition.
     
  • Inside Sales Representative: Handles outbound calls to nurture leads and close sales remotely.
     
  • Customer Outreach Specialist: Engages with existing or potential clients to provide product updates, promote new offers, and ensure continued client engagement.

Student reviews

Coming Soon.

Tuition fees

How to make out-bound calls (Duration 1 Hours)

A practical course that equips participants with the skills and strategies to confidently make effective outbound calls, engage clients, and overcome objections in sales and client outreach.

400 $

200 $ / Total Cost
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All our study programmes include the following benefits

  • Teaching and study material
  • Marking of your end-of-module exams
  • Monthly live and recorded tutorials
  • Use of the online campus
  • Individual study coaching
  • Online exams
  • Career coaching
  • Learn English for free

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IU is recognised by WES Canada and U.S., which means your degree can be converted to points in the local system for purposes of immigration, work, or studies.

As the first EU institution in UNESCO's Global Education Coalition, IU is committed to ensuring accessible quality education to students in crisis worldwide through free online micro-credentials.

Our company partners

For over 20 years, IU has established partnerships with leading global companies. This offers you the chance to gain firsthand experience through internships and projects and allow us to adapt our learning content to the ever-evolving needs of the labour market. You'll benefit from an education designed to bridge the gap between theory and real-world practice, ensuring your readiness for your future career.

Recognition

Recognition of previous achievements

Have you already completed a training course, studied at a university or gained work experience? Have you completed a course or a learning path through EPIBM LinkedIn Learning, and earned a certificate? Then you have the opportunity to get your previous achievements recognised, and complete your studies at EPIBM sooner.

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Send an email to [email protected] to find out which previous achievements you can get recognised. You can get your previous achievements recognised during your studies. Recognition files

F.A.Q

Frequently Asked Questions

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